Service Maintenance Program
GPL Odorizers offers technical service and support for our gas odorization systems as well as our legacy units (Zeck Systems and Sentry Equipment). We have an experienced staff dedicated to keeping your odorizers running in optimum condition and protect your manufacturer warranty. While our odorizer systems have fewer moving parts than the leading competitive systems, they still require service. Without the units being regularly and adequately serviced the manufacturer warranty may be void.
Customized Service Level Agreements
Through Linc Energy Systems, our master distributor, and authorized service contractor, we provide customized maintenance agreements tailored to meet each end user's particular needs.
We offer programs to provide the required annual maintenance to ensure the units are operating efficiently and correctly. This level of service includes an annual inspection of the unit, a filter change, an O-ring replacement on the metering valve, and an equipment inspection report with computer analysis by a factory trained technician.
We also offer various levels of support for operational concerns, interruption of service or other technical issues. Those levels may include unlimited or as-needed support, weekday or 24/7 phone support, and/or online assistance.
We offer various escalation services to accommodate each client’s needs. The SLA escalations may consist of online support, telephone support, troubleshooting the units remotely via modem or even onsite service by a factory trained technician.
Our factory trained technicians are available for onsite new system startups.
If you are interested in a quote on a service level agreement designed specifically for your company's needs, call us today at (303) 927-7683 or email below and explain the service type you require.